FAQs

Absolutely! FancyPrestige.com can customize your products directly from our product listings. For additional customization, please get in touch with our customer service team at 1-800-361-5670 or email info@prestigefancy.com.

With the 'Add your Logo' feature on our product listings, FancyPrestige.com allows you to easily upload your logo to almost any product in our store. For more detailed customization, please contact our customer service team.

There's a one-time New Plate charge ranging from 80 CAD to 120 CAD for new custom orders. This plate will then be available for all future orders of the same size print.

Please ensure your logos and artwork are in .ai, .eps, or .pdf format for vector images and high-resolution black-and-white .jpg or .png for raster images. Multi-coloured logos will be printed in one color.

If you have previously placed a custom order with us, select 'Use Plate on File' from the 'Add Your Logo' feature. If you have placed your order by phone or email in the past, put your order number in the cart notes at Check Out. If you have placed a past custom order online, log in to your Prestige and Fancy account, and your plates will appear in the 'Use Plate On File' section.

FancyPrestige.com provides digital proofs upon request for custom orders to ensure your design meets your expectations before production begins.

Custom items will take approximately 7 - 10 business days to process.

Yes, FancyPrestige.com offers samples for our standard and custom gift boxes. Please contact our customer service to request a sample and learn more about the costs and shipping details.

FancyPrestige.com offers various customization options, including box size, material choices, color schemes, branding with your logo, and exceptional finishes. Our team will work with you to create a unique packaging solution that meets your needs.

Yes, FancyPrestige.com offers a wide range of sizes and shapes to suit all types of jewelry. Please get in touch with us for custom solutions if you require a specific size or shape not listed on our site.

FancyPrestige.com offers several customization options, including embossing, foil stamping, and printing to add your brand's logo, messages, or unique designs to your gift boxes.

Please ensure your logos and artwork are in .ai, .eps, or .pdf format for vector images and high-resolution black-and-white .jpg or .png for raster images. Multi-coloured logos will be printed in one color.

Unacceptable artwork includes business cards, low-resolution photocopies, four-colour process prints, negative film, colour transparency film, GIF files, embossed or textured images, coloured bitmaps/tiffs, web images, and text under 8 points size.

FancyPrestige.com offers an art reconstruction service for artwork that does not meet our specifications. We will contact you with a quote if we need to change your artwork.

FancyPrestige.com gift boxes are crafted using high-quality materials such as premium cardboard, velvet, and sustainable options to ensure elegance and durability. We focus on materials that look luxurious and are environmentally responsible.

We cater to jewelers, from small independent artisans to large retail jewelers, wholesalers, and manufacturers. FancyPrestige.com’s versatile product offerings can be tailored to suit any jewelry business's packaging needs.

FancyPrestige.com regularly updates our product line with new designs and collections. Sign up for our newsletter to stay informed about our latest offerings.

Quality control is paramount to FancyPrestige.com. We conduct thorough inspections at various production stages to ensure that each box meets our high standards.

FancyPrestige.com provides volume discounts for large orders. Please contact our sales team with your order details to receive a customized quote that reflects your specific requirements and quantity.

Yes, FancyPrestige.com offers volume discounts for bulk purchases. Please get in touch with us for a customized quote based on the size of your order.

To ensure the sustainability of our service and the quality of our offerings, PrestigeFancy.com requires a Minimum Order Value (MOV) of $200 for all purchases. This threshold must be met after discounts, taxes, and shipping fees are applied.

1. Order Requirement: Orders placed with PrestigeFancy.com must be at least $200 in value. If an order does not meet this minimum requirement, it will not be processed until it reaches the minimum order value.

2. Combining Orders: Customers may combine multiple items to meet the minimum order value. The total value of the combined items, excluding taxes and shipping fees, will be considered to meet the MOV requirement.

3. Exceptions: Exceptions to the MOV requirement may be considered under exceptional circumstances or promotions explicitly stated by PrestigeFancy.com. Such exceptions will be communicated through our official channels and may be subject to specific terms and conditions.

4. Modification of MOV: PrestigeFancy.com reserves the right to modify the Minimum Order Value requirement at any time. Such changes will be effective immediately upon posting the updated terms on our website. It is the customer's responsibility to review the terms and conditions periodically for any changes.

5. Compliance: By placing an order with PrestigeFancy.com, customers agree to comply with and be bound by the MOV requirement. Failure to meet the MOV may result in order cancellation or the inability to process the order until compliance is achieved.

You can easily access all your order information via your Prestige and Fancy account by logging in using the top right button on the homepage. If you do not have a Prestige and Fancy shop account, you can find your tracking information in the email you received when your order shipped.

FancyPrestige.com can change your order if production has yet to start. Please call or email us as soon as possible to make changes, and we will let you know if they are feasible.

FancyPrestige.com has a 15-day return policy, which means you have 15 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@prestigefancy.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.

Please inspect your order upon receipt and contact us within 48 hours if the item is defective or damaged or if you received the wrong item so we can evaluate the issue and correct it.

FancyPrestige.com will notify you once we’ve received and inspected your return and let you know if the refund has been approved. If approved, you’ll be automatically refunded using your original payment method.

If your package is marked as delivered but has yet to be received, please check with neighbors or your delivery area first. If it still needs to be located, contact us, and we will help you resolve the issue.

The FancyPrestige.com customer support team is available to assist you. During business hours, you can reach us by phone at 1-800-361-5670, email at info@prestigefancy.com, or through our website's chat service.

The FancyPrestige.com customer service team is available Monday to Thursday from 8:30 AM to 5:00 PM EST and Friday from 8:30 AM to 2:00 PM EST.

We are based in Montreal, Canada, and serve customers worldwide with premium gift box solutions.

If you have an account with us, you can log in to view your order history. For information on older orders or if you encounter any issues, please contact our customer support.

If you've forgotten your password, please go to the login page and follow the prompts to reset it. You will receive an email with a unique link to set a new password.

If you have a valid resale permit, please get in touch with us with the documentation to ensure your account is tax-exempt for future orders.

FancyPrestige.com accepts most major credit cards and digital payment methods for your convenience.

Please get in touch with our sales team for wholesale inquiries to discuss partnership opportunities and benefits.